Order To Go

Order To-Go

Safety Measures

General Measures We Implemented

We have created a dedicated COVID-19 response team, and we have implemented the following steps in our restaurants:

• All staff wear masks and gloves, and they are required to sanitize and/or wash their hands each time they change gloves.

• Hand sanitizer is available for guests and staff in all our restaurants at the point of pick-up and in kitchens.

• We have implemented additional sanitization of high-volume points of contact (door handles, faucets, etc.).

• Our staff will sanitize their hands as often as possible - and every time after handling a credit card or cash - but at least once every 15 minutes.

• We have added an extra sanitization process after the end-of-the-night cleaning.

• We have increased the frequency of bathroom cleaning.

• We have implemented an extra sanitization step after each routine bathroom and restaurant cleaning.

• We added more frequent sanitization of every iPad and touch screen, so all screens are cleaned every 15 minutes.

• We are increasing the use of sanitizer spray.

• We have reiterated with our staff all recommendations for health and safety to ensure that they are well-versed in and adherent to the best practices.

• We are stapling shut our to-go bags for each delivery order, and our boxes, as always, are sealed with stickers.

• We have introduced curbside pickup, so guests do not have to come into the restaurant.

• When guests or delivery drivers enter the restaurant, we have devised a contactless way to give them their food in order to maintain social distance.

• In order to ensure people do not come to work if they are sick, we implemented an Emergency Sick Leave policy that pays our people if they have virus-like symptoms. This pay is in addition to any existing sick leave our people have.

• We have created a set of COVID-19 specific procedures including an emergency shutdown procedure in the event a restaurant needs to temporarily close.

 

Contactless Measures for Pick-Up


Keeping your distance to get your food safely.

• When guests or delivery drivers enter the restaurant, we have implemented contactless measures to give them their food in order to maintain social distance.  Here’s how our contactless measure works: After each order is completed by our staff, the sealed bag is placed on its own table in our dining area, where it awaits pick-up. When a guest or delivery person arrives to retrieve the order, we direct them to the table with their bag(s). Once the order is picked up, the table and surrounding area are sanitized and prepared for the next order.

• We are stapling shut our to-go bags for each delivery order, and our boxes, as always, are sealed with stickers.

• All staff wear masks and gloves, and they are required to sanitize and/or wash their hands each time they change gloves.

• Hand sanitizer is available for guests and staff in all our restaurants at the point of pick-up and in kitchens.

• We have implemented additional sanitization of high-volume points of contact (door handles, faucets, etc.).

• Our staff will sanitize their hands as often as possible - and every time after handling a credit card or cash - but at least once every 15 minutes.

Contactless Measures for Delivery


Keeping your distance to get your food safely.

When you order delivery
• Use the contactless option for Postmates
• When we deliver, it’s always contactless (see description below).

• When guests or delivery drivers enter the restaurant, we have implemented contactless measures to give them their food in order to maintain social distance.  Here’s how our contactless measure works: After each order is completed by our staff, the sealed bag is placed on its own table in our dining area, where it awaits pick-up. When a guest or delivery person arrives to retrieve the order, we direct them to the table with their bag(s). Once the order is picked up, the table and surrounding area are sanitized and prepared for the next order.

• We are stapling shut our to-go bags for each delivery order, and our boxes, as always, are sealed with stickers.

• All staff wear masks and gloves, and they are required to sanitize and/or wash their hands each time they change gloves.

• Hand sanitizer is available for guests and staff in all our restaurants at the point of pick-up and in kitchens.

• We have implemented additional sanitization of high-volume points of contact (door handles, faucets, etc.).

• Our staff will sanitize their hands as often as possible - and every time after handling a credit card or cash - but at least once every 15 minutes.

• We have added an extra sanitization process after the end-of-the-night cleaning.

• We have increased the frequency of bathroom cleaning.

• We have implemented an extra sanitization step after each routine bathroom and restaurant cleaning.

• We added more frequent sanitization of every iPad and touch screen, so all screens are cleaned every 15 minutes.

• We are increasing the use of sanitizer spray.

• We have reiterated with our staff all recommendations for health and safety to ensure that they are well-versed in and adherent to the best practices.

• In order to ensure people do not come to work if they are sick, we implemented an Emergency Sick Leave policy that pays our people if they have virus-like symptoms. This pay is in addition to any existing sick leave our people have.

• We have created a set of COVID-19 specific procedures including an emergency shutdown procedure in the event a restaurant needs to temporarily close.

Strict Policy on Social Distancing


Keeping your distance.

When you are waiting for your pick-up order, please maintain a social distance of six feet between you and other people. Those that do not follow this policy will be asked to leave.  

Bottom line: It doesn’t matter where you are getting your food, whether from a grocery store, from us, or from another option; when you are waiting in line, you MUST practice social distance.

Thank you.

Los Angeles

Pick Up using Postmates


Place an order directly with:

Downtown LA

Mid Wilshire

Santa Monica

Westwood

* For direct access to Postmates' delivery and pick up services, make sure you have the most current version of the Postmate App. (iOS  or Android)

Pick Up using KazuNori Mobile


Place an order directly with:

Downtown LA

Mid Wilshire

Santa Monica

Westwood

Delivery using Postmates


Place an order directly with:

Downtown LA

Mid Wilshire

Westwood

Santa Monica

* For direct access to Postmates' delivery and pick up services, make sure you have the most current version of the Postmate App. (iOS  or Android)

New York

Pick Up using Postmates

Pick Up using KazuNori Mobile

Delivery using Postmates

Introducing KazuNori Hand Roll Kit!

We’ve missed serving our guests their favorite hand rolls as much as they’ve missed eating them in our restaurants, so the KazuNori team has created a new to-go menu item: a Home Hand Roll Kit!

Each kit comes with everything needed to make 20 hand rolls, including four different fillings (toro, crab, yellowtail, and salmon), Nozawa’s signature warm rice, and seaweed, plus an assortment of condiments. The kit serves 4-5 people and is available for pickup and delivery through KazuNori Mobile and Postmates*.

*Currently available in Los Angeles; available in New York starting September 15th.

"The rice was perfect, seasoned perfectly... that warm, vinegary rice with a hint of sweetness that you've come to know and love at KazuNori... and the fish comes packed in ice! They nailed it."

AIR JORDAN  Jordan Okun, Air Jordan: A Food Podcast &  Andy Wang, Food & Wine
Responding to COVID-19. Learn More